Find answers to our most frequently asked questions.
Shipping and returns
What are the delivery times of Hera Hues?
Hera Hues is located in the Netherlands. The processing time of your jewelry is approximately 5 working days. After we have finished personalizing your jewelry, the shipping time within the Netherlands is 1-2 days. We also ship internationally, so delivery times may vary: within the EU the delivery time is 3-5 days, and for the rest of the world 5-7 days.
Will I receive a track and trace code?
The answer is yes! In addition to receiving a track and trace code, we also insure your package, so that you can look forward to your personalized necklace without any worries.
Does Hera Hues ship internationally?
Yes, we ship worldwide. During checkout you can enter your address to see if we can ship to your location.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery.
Which payment methods does Hera Hues accept?
You can pay safely at Hera Hues with IDeal, Apple Pay, Klarna Postpay, Credit Card and Bancontant
Find answers about our jewelry
Product information
What material are the chains made of?
Our jewelry is made of high-quality stainless steel and finished with a luxurious layer of 18k gold vermeil. The stainless steel offers strength and longevity, while the gold plating provides a beautiful golden shine and a refined look.
To improve the durability of the gold plating, we add an additional palladium layer.
Palladium, a precious metal, ensures that the gold plating adheres better and retains its shine longer, even with daily use. The result is a beautiful, robust piece of jewelry that retains its luxurious appearance for a long time.
Is stainless steel a durable material for jewelry?
Yes, stainless steel is an excellent choice for jewelry because of its durability, resistance to rust and discoloration, and hypoallergenic properties. It is a material that lasts a long time and is suitable for daily use.
How can I care for my stainless steel jewelry?
Maintaining stainless steel jewelry is easy. To maintain the shine of your jewelry, we recommend cleaning it regularly with a soft cloth and mild detergent. Avoid contact with water and chemicals such as perfume and hairspray, as these can affect the quality of the materials.
Store your jewelry in a dry and safe place, preferably in a jewelry box or pouch to prevent scratches and damage. With the right care, your jewelry can last for years and continue to shine.
Does Hera Hues offer a guarantee on its jewelry?
Yes, we strive for the highest quality and satisfaction of our customers. That is why we offer a warranty against manufacturing defects. If you have any problems, please contact our customer service team for assistance.
''Etched in memory, one touch at a time''
Hera Hues